Privacy Policy

Luna Luz Candles and Wax Melts ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

Information We Collect

When you visit our site or make a purchase, we may collect the following types of information:

Personal Information: name, shipping address, billing address, email, and phone number.

Payment Information: credit card details or other payment data (processed securely by our payment processors).

Device Information: IP address, browser type, time zone, and cookie data.

Order History: products purchased, order value, and shipping status.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order or promotions
• Screen orders for fraud
• Improve and personalize your shopping experience
• Send occasional marketing emails (only if you opt in)

Sharing Your Information

We do not sell your personal information. We only share it with third parties when necessary, including:

• Shopify (our e-commerce platform)
• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping carriers (to deliver your order)
• Email providers (for order updates or marketing if you’ve opted in)

Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at cathy@lunaluzcandles.com.

Data Retention

We retain your order information for our records unless and until you ask us to delete it.

Cookies

We use cookies to help improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings if preferred.

Contact Us

If you have questions about our privacy practices, contact us at:
cathy@lunaluzcandles.com