Terms and Conditions

Welcome to Luna Luz Candles and Wax Melts. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our site.

Overview

This website is operated by Luna Luz Candles and Wax Melts (“we,” “us,” or “our”). By accessing or using our website (the “Site”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this Site.

Products and Descriptions

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all details are error-free. We reserve the right to correct any errors and update information without prior notice.

All of our candles and wax melts are handmade in small batches, so slight variations in color, scent, or appearance may occur.

Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion. Payments must be made at the time of purchase through the approved payment methods at checkout.

Shipping and Delivery

Shipping times are estimated and not guaranteed. Please refer to our Shipping Policy for detailed information. We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.

Returns and Exchanges

Due to the nature of our products, all sales are final. However, if your order arrives damaged or defective, please contact us within 3 days of delivery for assistance. See our Refund Policy for more information.

Intellectual Property

All content on this website, including logos, text, images, and product designs, is the property of Luna Luz Candles and Wax Melts and may not be copied, used, or reproduced without permission.

Limitation of Liability

We are not liable for any damages resulting from the use of our products or website, including but not limited to direct, indirect, incidental, or consequential damages.

Privacy

Your use of this website is also governed by our Privacy Policy. Please review it for information on how we collect, use, and protect your data.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at: cathy@lunaluzcandles.com.